Privacy Policy

Website / Store: ZextraSureGlobal.com
Business Address: 25, Jalan Kampung Parit Lapis Mahang, 83200, Senggarang, Malaysia
Support Email: support@zextrasureglobal.com
WhatsApp Support (only): +601121944419
Effective Date: 16 Dec 2026

This Privacy Policy explains how ZextraSureGlobal.com (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you visit our website, contact us, or make a purchase.

By using our website, you agree to this Privacy Policy.

1) Information We Collect

A. Information you provide

  • Name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Order details (items purchased, quantity, price, delivery method)
  • Messages you send us (email or WhatsApp), including any information you include

B. Payment information

  • Payments are processed by third-party payment providers. We do not store full card details on our servers.
  • We may receive limited payment information such as payment status and transaction references to manage your order.

C. Automatically collected information (website usage)

  • IP address and approximate location
  • Device type, browser type, operating system
  • Pages viewed, clicks, time on site, referral source
  • Cookies and similar technologies (see Section 7)

2) How We Use Your Information

We use personal information to:

  • Process and fulfill orders (including shipping and delivery coordination)
  • Send order updates (confirmation, dispatch, tracking, delivery updates)
  • Provide customer support and respond to questions
  • Prevent fraud, unauthorized transactions, and abuse
  • Improve website performance, customer experience, and product offerings
  • Send marketing communications if you opt in (you can opt out any time)
  • Measure advertising performance and improve ad relevance
  • Comply with legal obligations, accounting, and tax requirements

3) Sharing Your Information

We share your information only when needed to operate the store and deliver your order, including:

A. Shipping and logistics partners

  • Couriers and fulfillment partners for delivery and tracking.

B. Payment processors

  • Third-party payment gateways to process payments securely.

C. Website, analytics, and marketing providers

  • Google Analytics: used to understand website traffic and user behavior (e.g., page views, time on site, device/browser).
  • Meta/Facebook Pixel: used to measure ad performance, build audiences, and improve the relevance of ads you may see.
  • Email marketing platform (e.g., Mailchimp/MailerLite/Klaviyo or equivalent): used to manage email subscriptions and send newsletters/updates to subscribers.

D. Legal and compliance

  • If required by law, court order, or to protect our rights, customers, and public safety.

We do not sell your personal information to third parties.

4) International Transfers

Because we may ship internationally and use global service providers (analytics, advertising, email systems), your information may be processed in countries outside your own. We take reasonable steps to use reputable providers and appropriate safeguards where required.

5) Data Retention

We keep personal information only as long as necessary for:

  • Order fulfillment and customer support
  • Legal, accounting, and tax requirements
  • Fraud prevention, dispute handling, and recordkeeping

When no longer needed, we take reasonable steps to delete or anonymize it.

6) Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no online system can be guaranteed 100% secure.

7) Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core site functions (cart, checkout, security)
  • Remember preferences
  • Measure traffic and site performance (Google Analytics)
  • Measure ad performance and audience building (Meta/Facebook Pixel)

You can control cookies through your browser settings. Disabling some cookies may affect website functionality (including checkout).

8) Marketing Emails

If you subscribe, we may send you updates, product information, and promotional messages using our email marketing platform.

  • You can unsubscribe at any time using the link in our emails.
  • Even if you opt out of marketing, we may still send essential service messages (order confirmations, dispatch updates, and customer support responses).

9) Your Rights (Where Applicable)

Depending on your location, you may have rights such as:

  • Access to the personal information we hold about you
  • Correction of inaccurate information
  • Deletion (where legally allowed)
  • Objection to certain processing
  • Restriction of processing
  • Data portability (in some regions)

To make a request, contact us using Section 11. We may need to verify your identity.

10) Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children.

11) Contact Us

For privacy questions or requests:

Email: support@zextrasureglobal.com
WhatsApp (only): +601121944419
Address: 25, Jalan Kampung Parit Lapis Mahang, 83200, Senggarang, Malaysia

12) Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

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