Website / Store: ZextraSureGlobal.com
Business Address: 25, Jalan Kampung Parit Lapis Mahang, 83200, Senggarang, Malaysia
Support Email: support@zextrasureglobal.com
WhatsApp Support (only): +601121944419
Effective Date: 16 Dec 2026
This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed on ZextraSureGlobal.com (“we”, “us”, “our”).
1) Where We Ship
We ship internationally where delivery service is available. If we cannot ship to your destination, we will contact you.
2) Courier / Shipping Method
We ship using:
- DHL Express, or
- FedEx Express
The courier may vary based on destination, service availability, and operational factors.
3) Handling Time (Order Processing)
Handling time: 2 working days (business days) after payment is confirmed.
Handling time includes:
- order verification,
- packing,
- dispatch preparation.
Handling time does not include transit time.
4) Estimated Transit Time (After Dispatch)
Estimated delivery time: 5–10 business days after dispatch (not including handling time).
Important notes:
- Delivery timelines are estimates only.
- Transit time depends on factors such as customs clearance, local courier processing, weather, peak seasons, and destination regulations.
5) Tracking
- Tracking details are provided once the shipment is dispatched.
- Tracking may take time to update after the parcel is scanned by the courier.
6) Customs, Import Duties & Taxes
International shipments may be subject to customs checks and may require payment of import duties, taxes, VAT/GST, or handling fees set by the destination country/courier.
- Unless explicitly stated at checkout, these charges are the buyer’s responsibility.
- Customs processing and requirements are outside our control.
- Delays caused by customs clearance are not considered shipping delays caused by us.
7) Delivery Delays (Outside Our Control)
We are not responsible for delays caused by:
- customs clearance or inspections,
- the recipient not being reachable by the courier,
- incorrect/incomplete shipping addresses,
- refusal to accept delivery,
- unpaid duties/taxes,
- extreme weather, natural events, or peak-season backlogs.
We will still assist by checking the tracking status and advising the best next step.
8) Address Accuracy & Recipient Availability
Buyers must provide a complete and accurate shipping address and ensure the recipient can be contacted if required by the courier.
If delivery fails due to:
- wrong/incomplete address,
- recipient unavailability,
- failure to provide customs clearance details requested by the courier,
the parcel may be returned, held, abandoned, disposed of, or destroyed by the courier/customs. Any refund/reshipment will follow our Returns & Refunds Policy.
9) Split Shipments
In some cases, items may ship separately (for example, operational reasons or stock location). If this happens, we will provide separate tracking updates where applicable.
10) Damaged Parcels / Missing Items
If your parcel arrives damaged, or if items are missing, please contact us within 48 hours of delivery with:
- your order number,
- photos of the outer box/packaging,
- photos of the product(s),
- and a short description of the issue.
We will review and assist according to our Returns & Refunds Policy.
11) Contact Us
For shipping questions or help with tracking:
Email: support@zextrasureglobal.com
WhatsApp (only): +601121944419
Business Address: 25, Jalan Kampung Parit Lapis Mahang, 83200, Senggarang, Malaysia