Website / Store: ZextraSureGlobal.com
Business Address: 25, Jalan Kampung Parit Lapis Mahang, 83200, Senggarang, Malaysia
Support Email: support@zextrasureglobal.com
WhatsApp Support (only): +601121944419
Effective Date: 16 Dec 2026
By accessing this website and/or placing an order, you agree to these Terms & Conditions (“Terms”). If you do not agree, please do not use the website or purchase from us.
1) About Us
ZextraSureGlobal.com (“we”, “us”, “our”) provides wellness and nutrition products for purchase online. We ship internationally where available.
2) Eligibility
You must be at least the age of majority in your country/region to place an order. By ordering, you confirm that the information you provide is accurate and complete.
3) Product Information & Use
- Product descriptions, images, and information are provided for general reference and convenience. Packaging may change from time to time.
- Our products are not intended to diagnose, treat, cure, or prevent any disease.
- Always use products as directed on the label. If you are pregnant, nursing, taking medication, or under medical care, consult a qualified healthcare professional before use.
- Individual results vary.
4) Orders & Contract
- Your order is an offer to purchase. An order is considered accepted only after we confirm it (for example, via an order confirmation email or dispatch confirmation).
- We may refuse, cancel, or limit orders at our discretion (including suspected fraud, stock issues, pricing errors, or address verification concerns).
5) Pricing & Payment
- Prices are shown on the website and may change without notice.
- Where stated, pricing may include a duty/tax allowance or other inclusions. Otherwise, duties/taxes may be charged by customs or the courier at destination.
- Payments must be completed in full before shipment, unless otherwise stated.
6) Import Duties, Taxes & Customs
International shipments may be subject to import duties, taxes, VAT/GST, handling fees, or other charges determined by customs authorities or couriers in the destination country.
- Unless explicitly stated on the product/checkout, these charges are the buyer’s responsibility.
- Customs processing and local regulations are outside our control.
- If a shipment is delayed, held, returned, abandoned, or destroyed due to unpaid duties/taxes, refusal to accept delivery, or failure to provide required clearance information, any refund or reshipment will be handled according to our Returns & Refunds Policy and may not be available.
7) Shipping, Delivery & Tracking
- Processing time, shipping methods, estimated delivery windows, and tracking details (when available) are provided at checkout or in your order confirmation.
- Delivery timelines are estimates and may be affected by customs clearance, weather, peak seasons, or courier delays.
- Risk of delay is not a valid reason for cancellation once the parcel has been dispatched.
8) Address Accuracy & Failed Deliveries
You are responsible for providing a complete and accurate shipping address and reachable contact details.
If delivery fails due to an incorrect/incomplete address, recipient unavailability, or failure to respond to courier/customs requests:
- The parcel may be returned, held, or disposed of by the courier/customs.
- Additional fees may apply for reshipment or return handling.
- Refund eligibility (if any) will follow our Returns & Refunds Policy.
9) Returns, Refunds & Cancellations
Returns, refunds, exchanges, and cancellations are governed by our Returns & Refunds Policy (posted separately). If there is any conflict, the Returns & Refunds Policy will control for those matters.
10) Promotions & Discount Codes
- Discount codes and promotions may have conditions, usage limits, and expiry dates.
- We may change or end promotions at any time.
- Promotions generally cannot be applied retroactively after checkout unless we confirm otherwise.
11) Intellectual Property
All content on this website (including text, images, graphics, logos, and page layout) is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without written permission.
12) Website Use Rules
You agree not to:
- misuse the website,
- attempt unauthorized access,
- introduce malware, scraping, or disruptive activities,
- submit false information, impersonate others, or use the website for unlawful purposes.
We may suspend or block access if we believe these rules are violated.
13) Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, special, or consequential damages arising from use of the website or products.
- Our total liability for any claim related to an order will not exceed the amount paid for that order.
Some jurisdictions do not allow certain limitations; in those cases, limitations apply to the fullest extent allowed.
14) Indemnity
You agree to indemnify and hold us harmless from claims, losses, liabilities, damages, and expenses arising out of your misuse of the website, violation of these Terms, or violation of applicable laws.
15) Governing Law
These Terms are governed by the laws of Malaysia, without regard to conflict of law principles. Any disputes will be handled in the appropriate courts of Malaysia unless otherwise required by mandatory consumer laws in your country.
16) Changes to These Terms
We may update these Terms at any time by posting a revised version on the website. The updated Terms apply from the “Effective Date” shown above.
17) Contact
For questions about these Terms:
Email: support@zextrasureglobal.com
WhatsApp (only): +601121944419
Address: 25, Jalan Kampung Parit Lapis Mahang, 83200, Senggarang, Malaysia