Refunds and Returns Policy for ZextraSureGlobal.com
Effective Date: 18 March 2024
At Zextra Sure Global, we want you to be fully satisfied with your purchase. If you are not happy with your product, we have a straightforward return and refund process in place. Please read our policy carefully to understand the terms and conditions.
1. Return Eligibility
- Timeframe: Return requests must be initiated within 14 days of receiving your order. Returns requested after this period cannot be accepted.
- Product Condition: To be eligible for a return, the item must be:
- Unused and unopened.
- In its original packaging and in the same condition as received.
- Non-Eligible Returns: Minor dents or cosmetic damage to the cans that may occur during transit and do not affect the product's contents are considered normal and do not qualify for a return. We ensure the product's integrity is maintained despite such minor imperfections.
2. How to Initiate a Return
- To initiate a return, please follow these steps:
- Contact our Customer Support Team at support@zextrasureglobal.com within 14 days of receiving your order.
- Provide the following details:
- Your order number.
- A description of the issue or reason for the return.
- Photos of the product, especially if it arrived damaged or defective.
- Our team will review your request and provide instructions on how to proceed, including the return shipping address.
3. Return Shipping Costs
- Buyer Responsibility: The cost of return shipping is the responsibility of the buyer, unless the product is defective or the wrong item was sent.
- Recommended Shipping: We recommend using a trackable shipping service and purchasing shipping insurance to ensure we receive your returned item. We are not responsible for lost or undelivered return packages.
4. Refund Process
- Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. This process typically takes 3-5 business days from when we receive the return.
- Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
- Partial Refunds: In certain situations, partial refunds may be granted (e.g., items returned in less-than-original condition or with missing parts).
5. Damaged or Defective Items
- If your product arrives defective or damaged (beyond minor dents), please contact us within 7 days of receiving your order. We may ask for photos of the damage to expedite the return or exchange process.
- In these cases, we will cover the cost of return shipping and offer a replacement or full refund.
6. Restocking Fee
- A 10% restocking fee may be applied for returns that do not meet our return conditions or if the return is accepted as an exception.
7. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@zextrasureglobal.com for assistance.
8. Contact Information for Support
If you have questions or need help with your return or refund, please contact us:
Zextra Sure Global
Email: support@zextrasureglobal.com
Address: 25, Jalan Kampung Parit Lapis Mahang, 83200 Senggarang, Johor, Malaysia
We are dedicated to ensuring a fair and efficient return process for all our customers. Thank you for choosing Zextra Sure Global!
