Shipping & Payment Policy

Shipping and Payment Policy for ZextraSureGlobal.com

Effective Date: 18 March 2024

At Zextra Sure Global, we strive to make your shopping experience seamless and transparent. Below, you will find important details about our shipping and payment processes, including handling times, shipping conditions, and responsibilities for customs duties and taxes.

1. Shipping Policy

Handling Time

• We have a standard handling time of 3 business days for processing and preparing your order. This time is separate from the shipping timeframe and starts from the date your payment is successfully confirmed.

Shipping Timeframes

• Once your order has been processed and handed over to our shipping couriers, delivery times are as follows:
  • DHL Express: Estimated delivery within 3-7 business days, depending on your location.
  • FedEx Express: Estimated delivery within 3-7 business days, depending on your location.

Please note that shipping times are estimates and do not include the 3-day handling period. While we work hard to ensure timely delivery, we are not responsible for delays caused by third-party couriers or customs clearance.

Shipping Couriers

We partner with DHL Express and FedEx Express to provide reliable and efficient shipping services worldwide. You will receive a tracking number via email once your order has been shipped, allowing you to track your package until it arrives at your doorstep.

2. Customs Duties and Taxes

• Buyer’s Responsibility: Customs duties, taxes, and any other import charges are the responsibility of the buyer. These charges are not included in our product prices or shipping fees.
• Customs Clearance: In rare instances, customs officials may hold your order for additional review, which can cause delays. We provide all necessary documentation to facilitate a smooth customs clearance process, but any fees or taxes assessed by your country’s customs office must be paid by you, the buyer.

3. Payment Policy

Accepted Payment Methods

We accept the following secure payment methods:

• Credit/Debit Cards
• PayPal
• Bank Transfers

All payments must be made in full at the time of purchase. Your order will only be processed once the payment has been successfully confirmed.

Payment Security

We are committed to protecting your financial information. All transactions on our website are encrypted and processed securely. We do not store your credit card details on our servers.

4. Order Confirmation and Tracking

• After placing your order, you will receive a confirmation email with your order details. Once your order has been shipped, a separate email containing your tracking number will be sent to you.
• If you do not receive a tracking email within 3 business days, please check your spam folder or contact us for assistance.

5. Contact Information for Customer Support

If you have any questions, concerns, or need assistance with your order, please do not hesitate to contact us. Our friendly customer support team is here to help!

Contact Us
Email: support@zextrasureglobal.com
Address: 25, Jalan Kampung Parit Lapis Mahang, 83200 Senggarang, Johor, Malaysia

We appreciate your understanding and cooperation, and we are committed to providing a fair and pleasant shopping experience for all our customers.